FAQs
Food – Storage, Reheating, and Product Information
Tau Sar Piah
Qns: How to store Tau Sar Piahs? How long can I keep them for? ANS: We always recommend that you eat our Tau Sar Piahs fresh from our bakery, that is when they taste best. However if you wish to store them, our Tau Sar Piahs can be kept for up to 1 week at room temperature, no need to store them in the fridge.
Qns: How do I reheat your Tau Sar Piahs? While ideal settings may vary depending on your appliance, you can consider reheating the piahs in your air fryer/oven at between 160-180°C. For the air fryer, 1-2 minutes should do the trick. For the oven, perhaps about 5 minutes. Be careful not to reheat for too long! It is a good idea to try with 1 piece first.
Qns: Are your Tau Sar Piahs suitable for vegetarians or people with other dietary requirements? ANS: Our Tau Sar Piahs are generally suitable for vegetarians, though they may not be suitable for strict vegans – please read on to gauge whether are our Tau Sar Piahs suitable for your dietary requirements. We do not use meat (including no pork, no lard), shallots, garlic, onions, or eggs in our Tau Sar Piahs. We do use margarine. Our Peanut Tau Sar Piah contains peanuts, and everything we serve may contain traces of peanuts. Sesame seeds may be used decoratively. Due to the kitchen environment, we cannot guarantee the absence of allergens.
Qns: How to identify Tau Sar Piah flavours? ANS: Please visit our estore at www.603tausarpiah.com/order , from there, you can see the range of Tau Sar Piahs we have in-store. By looking out for the differences in their faces (e.g. with sesame seed, with stamped alphabet, etc), you will be able to easily identify our tau sar piah flavours!
Qns: How many Tau Sar Piahs can you store in a box? ANS: We have different box sizes. We require a minimum of 6 pieces of Tau Sar Piah to place in a small box, and our larger box can fit up to 15 Tau Sar Piahs.
Chicken Pie / Volcano / Tuna Puff
Qns: How to store these? How long can I keep them for? ANS: We always recommend that you eat our food fresh from the bakery, that is when they taste best! If you’d like, you can store these in the fridge for up to 3 days.
Qns: How do I reheat these? ANS: While ideal settings may vary depending on your appliance, you can consider reheating these items in your air fryer/oven at between 160-180°C. Before you begin, please first leave them outside the fridge such that they can get back to room temperature. For the air fryer, 3-5 minutes should do the trick. For the oven, perhaps about 5-10 minutes. Be careful not to reheat for too long! It is a good idea to try with 1 piece first.
Qns: Do you use pork, beef, or lard? ANS: No we do not use pork, beef, or lard.
Qns: How many chicken pies can you fit in a box? Ans: We require a minimum of 4 chicken pies to pack in a box, and we have large boxes that can fit up to 12 chicken pies.
Curry Puff
Qns: How to store the curry puffs? How long can I keep them for? ANS: The curry puff does not store as well as our other pastries, please eat them on the day itself.
Qns: How do I reheat the curry puffs? While ideal settings may vary depending on your appliance, you can consider reheating these items in your air fryer/oven at between 160-180°C. Before you begin, please first leave them outside the fridge such that they can get back to room temperature. For the air fryer, 3-5 minutes should do the trick. For the oven, perhaps about 5-10 minutes. Be careful not to reheat for too long! It is a good idea to try with 1 piece first. It is not advisable to re-fry them.
Qns: Do you use pork, beef, or lard? No we do not use pork, beef, or lard.
Mochis
Qns: How to store the mochis? How long can I keep them for? ANS: We always recommend that you consume our mochis on the day itself, so that you can best enjoy their soft and bouncy texture. If you’re consuming them on the day itself, you can just leave them at room temperature. If you are unable to consume them within the day itself, please store them in an airtight container in the fridge for up to 1 day. Do note that the skin may dry out and become less soft.
Ang Ku Kueh
Qns: How to store the Ang Ku Kuehs? How long can I keep them for? ANS: Ang Ku Kuehs should be consumed within 8 hours from collection at our shop, and be stored in a cool + dry area. If you will require keeping them for more time, please refrigerate them and you may choose to steam them before consumption but even then, you should consume them as soon as possible. Ang Ku Kuehs do not store well so we will always encourage that you consume them within the same day. If keeping past 8 hours, please smell and visually inspect before consumption – there should not be off-smells, and when tearing apart, there should not be sticky “strings” when you pull the Ang Ku Kueh apart.
Cakes and Tarts
Qns: How to store the Cakes & Tarts? How long can I keep them for? ANS: Cakes and Tarts should be refrigerated, they are also generally best enjoyed chilled. “Gateau” options will require prompt refrigeration. If kept in the fridge, they may last for up to 3 days. However, they may dry up, lose moisture, or have the tart base become soggy. As such, we will recommend that you consume them as soon as possible. Please note that the “Rose” apple tart will show browning after some time, this is a natural process when cut apples are exposed to air.
Qns: I need to choose cake and tarts that are able to last up to 6 hours in a sheltered area without refrigeration – could you advise what options might be suitable? ANS: You may consider our chocolate flan, walnut tart, or hazelnut tart. However, for longer durations, they should definitely be stored in the fridge. Depending on your taste preference, you may also prefer to chill the pastries before consumption to enjoy them chilled.
[Weddings/Guo Da Li] Qns: How can we store the Wedding Xi Bings and Guo Da Li Cakes? How may we reheat them? Wedding Xi Bings can be kept for 1 week (unrefrigerated, in a cool indoor area). You may want to heat them up using a toaster or air fryer before consumption (see instructions for “Tau Sar Piah”). For our Guo Da Li Cakes, they can be kept unrefrigerated for 24 hours, then in the fridge for 4 more days. They may be enjoyed chilled, no need for reheating. Do note that we always recommend to consume our bakes earlier, as their taste and texture may be less ideal over time.
Red Eggs
Qns: How to store Red Eggs? How long can I keep them for? ANS: The red eggs have already been hard-boiled. If you are not consuming them within the day, we will recommend that you store them in the fridge for up to 5 days. You may choose to consume them cold, or you can boil them in water again.
Glutinous Rice
Qns: How to store the Glutinous Rice? How long can I keep them for? ANS: Glutinous rice should be consumed within the day. If not to be consumed within the day, please store in the refrigerator. Within 3 days from collection, you may steam them again to reheat before consumption.
Kueh Lapis
Qns: How to store Kueh Lapis? How long can I keep them for? ANS: The Kueh Lapis should be kept in the fridge if not consumed on the day of delivery. They may be stored in the fridge for 1 week.
Qns: How do you recommend we eat the Kueh Lapis? If you’ve stored the Kueh Lapis in the fridge, we recommend popping them into an air fryer or toaster to get them warmed up – this helps release the oils and makes the kueh more fragrant.
Mooncakes
Qns: How should the Teochew-style Yam Mooncake be stored?
Ans: This mooncake is best consumed within 3 days. If not consumed within this period, please keep refrigerated.
Qns: How should the Teochew Yuan Yang Mooncake be stored?
Ans: This mooncake can be stored at room temperature for up to 1 week.
Qns: How should the Shanghai-style Mooncakes be stored?
Ans: These mooncakes can be stored at room temperature for up to 2 weeks.
Qns: How should the White Lotus Paste Mooncake (with 2 yolks) be stored?
Ans: This mooncake can be stored at room temperature for up to 2 weeks.
Packaging
Qns: What are your packaging sizes (paper boxes)?
Ans: We have the following packaging options available: Printed boxes: 7 × 4 × 3″, 4.75 × 4.75 × 3″, and 6 × 6 × 3″, Plain box: 8 × 8 × 3″. For our printed gift box design, the size is 21 × 21 × 8cm. If the standard 4-cavity gold insert is used in the giftbox, dimensions are: External: 20.5 × 20.5cm, Cavity size: 8cm (base) and 9cm (top) for each cavity, Height of plastic tray: 3.5cm.
Qns: What is the size of the glass jar used for your “Wedding Favours – Mini Cookie Jar”?
Ans: It is a 120ml glass jar, approximately 48mm in diameter and 91mm in brimful height.
Qns: What is the size and specification of your gift bag?
Ans: Our gift bag is a Non-Woven Tote Bag in red, featuring our logo in gold on both sides. It is made from 80gsm non-woven fabric and measures 30cm (W) x 36cm (H) x 23cm (D). The Giftbag is provided only if stated in the product listing – otherwise, it is separately chargeable. Typically, it is provided for items in giftbox packaging (e.g. 8 piece wedding xibing in giftbox packaging, baby full month giftbox).
Qns: I would like extra packaging – can I request for more?
Ans: Yes, extra packaging is available upon request and is chargeable.
Ordering
When is the best time to go to your store?
The best time to visit our bakery is around 930am-1030am, because that is when we have the largest availability of our baked goods, they are just fresh out of the oven, our shop is typically less crowded, and especially if you drive, there are relatively more available parking lots!
While there is no guarantee of item availability, we bake in small batches and we bake throughout the day so you can get fresh bakes anytime! But try not to come too late….
I missed the online ordering cut-off time!! Can I still place an order?
Ans: Yes it may still be possible, we’ll do our best to help! As it will be considered a last-minute order, we kindly ask that you place your order as soon as possible so we can make the necessary arrangements. First, we will need you to contact us on WhatsApp (see “Contact Us” page for details) to check if the order may be possible.
If possible, we will advise you to proceed via our estore:
👉 www.603tausarpiah.com/order
There, you’ll be able to easily select your items, customise options, and choose between delivery or self-collection.
Please select the earliest available date on the estore, and choose your preferred fulfilment method and time slot.
At checkout, in the Remarks section, kindly write:
“Spoken to admin – actual fulfilment date is DD/MM/YYYY”
Once submitted, please send us a screenshot of your payment via WhatsApp and let us know — we will then manually update your fulfilment date on our backend!
Can I order through phone?
Sorry for the inconvenience, but we would prefer that you order through our estore, available at www.603tausarpiah.com/order . It’s really easy to use!
How long in advance must I place my order?
For most of the standard items available at our estore, you will have to place your order online at least 2 days in advance. However for certain special orders, you may need to place your order at least 1 week in advance.
If you’re looking to place an order but note that the ordering cutoff timing has passed, kindly see one of our FAQs – “I missed the ordering cut-off time!! Can I still place an order?”
Online Ordering and Preorders
What are your payment methods?
For online orders, we accept payment by bank transfer and PayNow. If ordering in-store, we additionally accept payment by cash.
Must we prepay? Can I pay at collection?
Yes full prepayment is required to confirm your order. To see our terms and conditions, including cancellation policy, please visit https://www.603tausarpiah.com/order/terms
What is your cancellation policy?
To learn about our cancellation policy, please visit the terms and conditions portion of our estore (see section 2) https://www.603tausarpiah.com/order/terms
Our cancellation policy varies depending on the type of item to be cancelled (e.g. standard menu item, seasonal products, customised orders, etc).
Can I postpone my order?
Please see our terms and conditions regarding rescheduling in section 2 of https://www.603tausarpiah.com/order/terms
Collection in-store
Must we queue if we preorder and have already made pre-payment?
If you have already preordered, made prepayment, and are looking only to collect, you do not need to queue! Simply head to the counter, let our cashier know that you have preordered, and he or she will assist.
Delivery
How much is delivery? How much for free delivery?
Delivery charges can be obtained from our estore at www.603tausarpiah.com/order – simply select an item, key in your address, choose “delivery”, and then you will receive a quote for delivery to your address.
Do note that we have free deliveries for orders above $200!
Any minimum order for delivery?
There is no minimum order for delivery!
What are your delivery timings?
We offer 3 blocks of delivery timings daily. You can choose to have delivery between 9am-12noon, 12noon-3pm, and 3pm-6pm. The driver will be scheduled to arrive at your place within that 3 hour timeframe.
Why are your delivery fees so expensive?
Our delivery is presently managed by 3rd party delivery services (mainly Lalamove) and what Lalamove charges us is what we charge you. We don’t make any markup here, and delivery is just purely a value-added service we wish to offer our customers.
We are actively seeking ways to lower our delivery costs. However, it has been difficult because our bakery is a takeaway concept and our selling prices are already low. As such, we have difficulty in subsidizing the delivery charges as much as we would like to. Thank you for understanding!
Groupbuys and Bulk Orders
How do we submit a group buy order?
Please first reach out to us via WhatsApp! We will share with you more information from there, including our ordering instructions and Groupbuy menu.
For Groupbuys with us, we help by:
1. Providing an online Google sheet for all your participants to enter their orders into. This helps with easy order collation and gives us the needed details.
2. Packing according to each participant’s order, alongside other special instructions. So there is no need for you to repack!
3. Labelling each bag with name & order, for easy distribution.
I have received the Groupbuy Google Sheet link - how do I use it?
603 Tau Sar Piah – Groupbuy Instructions
Each row = One order
Please fill in your name and your preferred mix of items in one row on the Google Sheet.
If you have any specific packing instructions, kindly leave them in the Remarks column on the right.
Multiple orders = Multiple rows
If you are placing multiple orders (e.g. for friends or different recipients), please use one row per order, clearly labelled.
Example:
• Jennifer 01
• Jennifer 02
• Jennifer 03
We will pack each row’s order separately according to how it’s listed.
After submitting your order:
- Note down your Order Number and Order Name
- Make payment to the PayNow/Bank details shown on the sheet
- Send your payment screenshot via WhatsApp to the number provided on the sheet
Order Status Tracking
After we receive your payment screenshot, our admin team will verify your payment and update the Order Status (far right column) as follows:
• Payment Pending – payment not yet received
• Order Confirmed – payment received and verified
• Order Cancelled – order removed due to non-payment or by request.
Once your order is marked as “Order Confirmed”, and the payment amount matches, your row will be locked to avoid further edits.
Need help?
If you notice any discrepancies or errors, please contact our Bakery Customer Service WhatsApp directly for assistance.